Privacy Policy – Metro Buddy

Last Updated: 17/09/2025

Metro Buddy (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the United Arab Emirates (UAE) Personal Data Protection Law (PDPL) – Federal Decree-Law No. 45 of 2021. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use the Metro Buddy mobile application (“App”).

By using Metro Buddy, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the App.

1. Information We Collect

Metro Buddy collects minimal personal data necessary to provide a smooth and efficient user experience.

1.1 Personal Information (Optional)

• Name (if account creation is required)
• Email Address (for account access, support, or feedback)
• Phone Number (if needed for user verification or notifications)

1.2 Automatically Collected Information

• Location Data: To track your journey and trigger alarms before your destination.
• Usage Data: Information about app interactions (stations, alarms, session duration).
• Device Information: Device type, OS, and app version for troubleshooting.

1.3 Third-Party Services

Metro Buddy may use third-party services like Maps APIs and Analytics tools. These providers must comply with UAE data laws.

2. How We Use Your Information

• Provide the alarm feature.
• Improve app performance.
• Offer customer support.
• Comply with UAE regulations.

Note: We do not sell, rent, or share your personal data for marketing purposes.

3. Data Storage and Security

• Encryption of sensitive data.
• Secure servers for storage.
• Access controls to prevent unauthorized access.

Data is retained only as long as necessary. If you delete your account, your data is erased unless legally required.

4. User Rights Under UAE Law

• Access: Request a copy of your data.
• Rectification: Correct inaccurate data.
• Deletion: Request erasure of data unless retention is required by law.
• Restriction & Objection: Limit or object to data processing.

To exercise rights, contact support via the app.

5. Location Data & Permissions

Metro Buddy requests location access to improve alarms. You can enable/disable this in device settings. The app does not track when not in use.

6. Third-Party Data Sharing

We do not sell/share data with marketers. Data may be shared only with:

• Government authorities, if required by law.
• Service providers (e.g., cloud storage) under UAE compliance.

7. Changes to This Privacy Policy

We may update this policy as per UAE regulations. Significant changes will be notified in-app or via email.

8. Governing Law & Dispute Resolution

This Privacy Policy is governed by UAE laws. Disputes fall under UAE jurisdiction.

9. Contact Us

For privacy concerns, contact us via:

• 📧 Email: info@metrobuddydubai.com/
• 📞 Customer Support: +971503866147

By using Metro Buddy, you acknowledge that you have read, understood, and agreed to this Privacy Policy in compliance with UAE laws.